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Frequently Asked Questions ?

“Have a Question? Before You Reach Out, Take a Look at Our FAQs – You Might Find the Answer You’re Looking For Right Here!”

What types of tiles do you offer?

We offer a variety of tiles, including ceramic, porcelain, natural stone, mosaic, glass, and outdoor tiles. Our range is designed to suit different spaces like bathrooms, kitchens, living rooms, and patios.

Do you provide samples?

No as we are a factory outlet, But we offer tile samples in store to help you visualise how they will look before making a decision.

How do I calculate how many tiles I need?

You can measure the length and width of the area you’re tiling, multiply the two numbers to get the square footage, and then add 10-15% extra for cuts, waste, or future repairs. If you’re unsure, our team is happy to assist with a redesign and consultation session

Are your tiles suitable for underfloor heating?

Yes, many of our tiles, especially porcelain and ceramic options, are suitable for underfloor heating systems.

How do I clean and maintain my tiles?

For most tiles, regular sweeping or vacuuming followed by mopping with a pH-neutral cleaner is sufficient. Avoid using abrasive materials that can damage the tile surface.

Do you offer installation services?

Yes, we do, enquiry in store

Do you sell grout, adhesives, and accessories?

Yes, we stock a range of grouts, adhesives, sealers, and tile tools to ensure you have everything you need for your project.

Can I use indoor tiles for outdoor spaces?

Indoor tiles are typically not suited for outdoor use due to durability and slip resistance. We recommend our outdoor tile range, which is specifically designed to withstand the elements.

Do you offer bulk discounts for large orders?

Yes, we provide special discounts for bulk or trade orders. Contact us for more details on pricing and offers.

What is your return policy on tiles?

We accept returns of unused, unopened boxes of tiles within a specified timeframe. Please check our return policy for full details, as some custom orders may not be returnable.

Can you help me choose the right tile for my project?

Absolutely! Our knowledgeable team is here to assist you in selecting the perfect tiles based on your style, space, and budget.

Do you deliver tiles?

Yes, we offer delivery services. Delivery times and costs may vary depending on your location and order size.

Are your tiles environmentally friendly?

We strive to offer tiles that are eco-friendly and made from sustainable materials. Contact us to learn more about our eco-conscious tile options.

What sizes of tiles do you offer?

Our tiles come in a variety of sizes, from small mosaics to large-format tiles. Let us know your project requirements, and we’ll help you find the right size.